Refunds & Cancellations Policy
Understanding our refund and cancellation policies for ticket purchases
Policy Details
Effective Date: January 1, 2025
General Refund Policy
All ticket sales through TapNex are generally final and non-refundable for user-initiated reasons such as:
- Change of personal plans or schedule conflicts
- Personal emergencies or unforeseen circumstances
- Travel restrictions or inability to attend
- Duplicate or accidental purchases
Event-Initiated Changes
Refunds may be available for the following event organizer-initiated situations:
- Complete event cancellation by the organizer
- Significant venue changes that affect the event experience
- Major date/time changes (organizer discretion)
- Government-mandated cancellations or restrictions
Important Notice
For event-initiated changes, refunds are subject to the individual event organizer's specific refund policy. TapNex will facilitate communication between organizers and ticket holders but does not guarantee refunds for organizer decisions.
Refund Process & Timeline
Processing Time
- Refund approval: 3-5 business days
- Bank processing: 5-10 business days
- Total timeline: Up to 15 business days
Required Information
- Original booking confirmation
- Registered email address
- Payment transaction details
Need Help with Refunds?
If you believe your situation qualifies for a refund under our policy, or if you have questions about the refund process, please contact our support team.
This policy was last updated on January 1, 2025
TapNex reserves the right to modify this policy with advance notice to users