Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
Effective Date: August 6, 2025
TapNex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing platform.
1. Information We Collect
Personal Information
- • Name and contact details
- • Email address and phone number
- • Billing and shipping address
- • Age and identification information
Technical Data
- • Device and browser information
- • IP address and location data
- • Usage patterns and preferences
- • Cookies and similar technologies
2. How We Use Your Information
Service Provision
Process ticket purchases, send confirmations, and provide customer support services.
Communication
Send important updates about your bookings, events, and promotional offers (with your consent).
Platform Improvement
Analyze usage patterns to enhance our services and user experience.
3. Information Sharing
We share your information only when necessary:
- Event Organizers: Basic booking details for event management
- Payment Processors: Secure payment processing (we don't store payment details)
- Legal Requirements: When required by law or to protect our rights
4. Data Security
SSL Encryption
All data transmission is encrypted
Secure Storage
Data stored in protected servers
Access Control
Limited authorized access only
5. Your Rights & Choices
Access & Update
View and update your personal information through your account dashboard
Marketing Communications
Opt-out of promotional emails anytime using the unsubscribe link
Data Deletion
Request deletion of your account and associated data (subject to legal requirements)
6. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or prominent notice on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: privacy@tapnex.tech
General Inquiries: info@tapnex.tech
Phone: +91 88230 04349
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM IST